Our goal is to provide an easy, enjoyable online experience for customers, veterinarians, and anyone else interested in ViaPaws brands. If you need assistance with any aspect of our brands, our website, or our company, we invite you to explore the information below.
How do I place an order?
You may order directly from the product page on our website at www.viapaws.com, with the assurance that your personal information is secure. To order by phone, simply call 1-800-506-5738, Monday - Friday, 10AM - 4PM EST, to speak one-on-one with a member of our paw-fessional team.
How will my order ship?
Your ViaPaws order will be shipped to arrive within 5-7 business days via USPS, unless an expedited delivery service has been requested.
How can I cancel or update an order I placed online?
To cancel or change an order, please contact our Customer Care Department at 1-800-506-5738 Monday - Friday, 10AM - 4PM EST or email at email@example.com.
What is your return/refund policy?
We strive to keep our customers satisfied with our products, so please give one of our paw-fessionals a call at 1-800-506-5738 and we would be happy to help.
How does your website protect my privacy?
Please call our Professional Division at 1-800-285-3915 or by email at firstname.lastname@example.org.
GIFT CARD TERMS AND CONDITIONS: