Customer Service

Our goal is to provide an easy, enjoyable online experience for customers, veterinarians, and anyone else interested in ViaPaws brands. If you need assistance with any aspect of our brands, our website, or our company, we invite you to explore the information below.

How do I place an order?

You may order directly from the product page on our website at www.viapaws.com, with the assurance that your personal information is secure. To order by phone, simply call 1-800-506-5738, Monday - Friday, 10AM - 6PM EST, to speak one-on-one with a member of our paw-fessional team.

How will my order ship?

Your ViaPaws order will be shipped to arrive within 5-7 business days via USPS, unless an expedited delivery service has been requested.

How can I cancel or update an order I placed online?

To cancel or change an order, please contact our Customer Care Department at 1-800-506-5738 Monday - Friday, 10AM - 6PM EST or email at [email protected].

What is your return/refund policy?

We strive to keep our customers satisfied with our products, so please give one of our paw-fessionals a call at 1-800-506-5738 and we would be happy to help. 

How does your website protect my privacy?

This website recognizes the IP addresses of visitors, but not their email addresses. Individually identifiable email addresses are not captured or stored unless they are provided by the visitor. Persons who communicate with ViaPaws, and supply us with an email address, may receive future communications by email. Persons who do not wish to receive email messages may remove themselves from the mailing list at any time by selecting the unsubscribe link from our emails, or by calling our Customer Care Department at 1-800-506-5738, or by email at hello@viapaws.com. Be assured that your email address will NOT be sold or disclosed to any other parties. View our Privacy Policy for additional information.

VETERINARIAN PROFESSIONALS:

Please call our Professional Division at 1-800-285-3915 or by email at [email protected].

GIFT CARD TERMS AND CONDITIONS:

ViaPaws Gift Cards are valid for thirty-six (36) months from the purchase date. Any unused balance on the gift card will remain valid until redeemed or the gift card has expired, whichever occurs first. When the gift card is used, the balance on the gift card must be used in full before another method of payment can be used to complete the payment. Gift cards may not be used to purchase or pay for other gift cards. ViaPaws reserves the right to dishonor the gift card, if it reasonably believes it was not validly purchased, has already been redeemed, or the redeemer stole or is otherwise not the intended beneficiary. The gift card will not be replaced if damaged, lost, or stolen. ViaPaws reserves the right to amend, change, and/or waive these Terms and Conditions at any time. The gift card is only valid for purchases of ViaPaws brands with ViaPaws, and its affiliated websites. The use and redemption of ViaPaws’ gift cards are also governed by our Privacy Policy.